Dynamic Talent Pool
Businesses can create their virtual teams and access to limitless talent pool, expand and scale down quickly.
Build Your Virtual Team
Businesses can post their skill requirements in our e-learning portal and agents will be able to enrol and complete the learning path. You can always build multiple layers of training such as minimum and comprehensive. During normal operations, only talent who completed comprehensive level will be offered calls. However any intra-day peaks, you can also offer calls to agents who completed minimum training as well.
How to guarantee talent availability
High Call Volumes
Skills which have high call volume forecast get attention from the agents. They check the call volumes vs enrolment count to decide which skill to invest their time in.
For the skills with low call volumes or new skills, we recommend weekly retainer fee. As long as agents stay logged in and take calls in your pre-defined working hours, they will qualify for the retainer payment on that week. Agents usually opt in for 4-5 busy skills and 7-9 low activity skills with a retainer for their portfolio.
Blend Dedicated and Shared Talent
Businesses can also blend dedicated and shared talent in their virtual teams. Dedicated talent will take calls only from the business they are assigned and they are priced with fixed hourly rate.
Outsource Call Centers
Moving Call Centers to the Cloud
Call center as a platform helps you to create better offers for your clients not only as the talent pool but also as all the customer experience management features and functionality. As an ambassador of NoTime, you can help customer to move all their call center functionality and achieve a recurring revenue from talent costs.
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