Ideas, challenges and popular topics about customer experience management
Would you use freelance call center agents and pay per minute as they handle your calls? Could this be an option to offer better customer experience? Can your call center fully eliminate the calls waiting in the queue?
At Wake, our mission has always been focused on bringing openness and transparency to the design process. We've always believed that by providing a space where designers can share ongoing work not only empowers them to make better products.