Background

Order Room Service Before Arrival

Great service is achieved when you have great communication between your customers and
your personnel who are part of the overall customer journey
  • App
  • App
  • App
  • App
Access to Anybody in Service

Customers can chat to hotel shuttle driver, cleaning staff, room service before they even check in. Your staff can accept customer chat and callback requests using Partner app by NoTime.

Conduct Surveys

Before and after the visit, you can ask questions to receive feedback from the customers to improve your service and create difference in the competition.

Cloud or On-Premise

Your organization can be part of NoTime using our secure and private cloud service or host everything about your company in your own network.

Multi-language Support

Your guests can communicate with your staff through chat using the language of their preference and you can redirect those enquiries to the sources with that language skill.

Create Loyalty

Customers will know that they are a chat session away from your staff. They can ask for availability whenever they want by creating a chat or through other available channels.

Better Customer Rewards

Customer Loyalty Token is an easily collectible and redeemable digital currency that you can configure and issue. These easily redeemable loyalty tokens will help you to build loyalty direct with the customer and incentivize them to visit you sooner.

  • Goal

    We are trying to solve the communication problem between the customers and the organisations. Today, customers are offered a very limited options to communicate with the organisations; usually either through a call center or webforms. We want to change that because there are many occasions that customer needs to communicate the employees directly; cabin crew, room service, shuttle driver, sales assistant in the nearest retail shop etc. We achieve this by offering alternative channels such as persistent chat, callback requests, emails, surveys and visual company structure in a very practical way.

    Using this new approach, we would like to shift the customer engagement channels from voice and webforms into persistent chat and callbacks. We also aim to bring employees outside the Customer Service organization into the customer engagement model without disrupting their day-to-day tasks.

  • Tools

    We offer a NoTime Mobile app for the customers so that they can engage with multiple organisations using the same app. We offer organisations to build their own customer experience interfaces visually to help their customers to access the exact team that will solve their problem. NoTime app offers customers, direct mobile call to the exact team, voice or video over IP, persistent chat, email to the exact team while the team email address is hidden, request callback and send tweets to each team.

    We also provide NoTime Partner app so that employees who are on the move can respond to chat and callback requests. They can also login as a call center agent and receive customer calls through their mobile phone line (Cisco call centers only).

  • Omnichannel

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  • Surveys

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We aim to minimise the incoming calls by making customer chat and callback more accessible.

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